The Call Taker then communicates with the non-impaired person and contacts the hearing- or voice-impaired person via chat and communicates back and forth. If a non-impaired person wishes to talk to a registered hearing- or voice-impaired user, they call the toll-free number as provided by Microsoft. The Call Taker then communicates with the hearing- or voice-impaired person via the chat session and contacts the non-impaired person through the telephone network anywhere in Canada or the United States, as required. If a hearing- or voice-impaired person wishes to contact a non-impaired individual, they “chat” via a special web-based client to an agent called a Call Taker. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.ĭescription of the IP Message Relay service from Microsoft: Scenario A
If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. Skype for Business Online was retired on July 31, 2021.
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